Privacy Policy

Overview

We provide IT, cloud, and immersive experiences for businesses. We respect your privacy and only collect what we need to deliver and improve our services. This page describes types of data we collect, why we collect it, how we protect it, and your rights.

1. Data We Collect

We may collect the following categories of personal data:

• Contact information: name, email, phone, company name.
• Account & billing: billing address, invoice history, payment metadata (we do not store full card numbers).
• Service data: project files, SSH keys, API tokens you provide for integrations (kept encrypted).
• Usage data: IP address, browser, device, pages visited, and events for analytics.
• Support data: communications with our support team, crash logs and diagnostics if you share them.

2. Why We Collect Data (Purposes)

• To provide and operate our services and support projects.
• To process payments and billing.
• To improve and personalize product features and communications.
• To meet legal and contractual obligations and protect our rights.

3. Legal Basis (where applicable)

When we process personal data for users in jurisdictions with data protection laws (e.g., GDPR), we rely on one of the following legal bases:

• Performance of a contract.
• Legitimate interests (product improvement, fraud prevention).
• Consent (marketing communications).
• Legal compliance.

4. Sharing & Third Parties

We may share personal data with:

• Service providers (hosting, payment processors, analytics) under contract with confidentiality and security obligations.
• Professional advisors (legal, accounting) when required.
• Authorities when required by law or to protect rights and safety.

5. Cookies & Tracking

We use cookies and similar technologies for essential functionality, analytics, and marketing. Most browsers let you block or clear cookies, but some features may stop working if cookies are disabled.

6. Security

We implement industry-standard technical and organizational measures including encryption at rest/transit, access control, logging and backups. While we strive to protect data, no system is 100% secure. In case of a confirmed breach, we will notify affected parties as required by law.

7. Data Retention

We retain data as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods vary by data type (e.g., invoices retained for tax compliance).

8. International Transfers

Operating globally means data may be transferred to and processed in countries with different data protection laws. We protect transfers using standard contractual clauses, Privacy Shield alternatives, or other lawful transfer mechanisms.

9. Your Rights

Depending on your jurisdiction, you may have:

• Right to access, correct, erase, or port your data.
• Right to object or restrict processing.
• Right to withdraw consent for marketing communications.

To exercise rights, contact our privacy team (below). We will verify requests to protect against unauthorized disclosures.

10. Children

Our services are not directed to children under 16. We do not knowingly collect personal data from children. If you believe we have such data, contact us to remove it.

11. Changes to This Policy

We may update the policy. When significant changes occur, we will provide notice via email or site banner and update the "Last updated" date.

Contact & Data Requests

If you have questions or wish to exercise rights, contact:

This privacy policy applies to visitors and customers of Wireframe Studios. It is intended to be readable and actionable; it does not form any contract. For legal advice, please consult counsel.